FAQ
- Q1. What about the lead time?
- A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 1000
- Q2. Do you have any MOQ limit for led light order?
- A: Low MOQ, 1pc for sample checking is available
- Q3. How do you ship the goods and how long does it take to arrive?
- A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
- Q4: Do you offer guarantee for the products?
- A: Yes, we offer 2-5 years warranty to our products.
- Q5: How to deal with the faulty?
- A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution i ncluding re-call according to real situation.
- We sincerely invited you to fill in the form and send it to our sales before you send an inquiry to us: For LED filament bulbs: What is the specification of the product you need:______________(please fill inquantity, type, wattage, cover,light color,and so on, please add)
- For patio light strings:What is the specification of the product you need:_______________(quantity,length, sockets, wire type, socket type,contains what kind of bulbs, color of wire, and so on, please add)
If you don't know anything about the specification, just send a photo and contact us here: